PartⅠ:THE QUALITY SYSTEM
Ch1. Introduction to Quality
Ch2. Total Quality in Organizations
Ch3. Philosophies and Frameworks
Part Ⅱ:THE MANAGEMENT SYSTEM
Ch4. Focusing on Customers
Ch5. Leadership and Strategic Planning
Ch6. High-Performance Human Resources Practices
Ch7. Process Management
Ch8. Performance Measurement and Strategic Information Management
Ch9. Building and Sustaining Total Quality in Organizations
Part Ⅲ:SIX SIGMA AND THE TECHNICAL SYSTEM
Ch10. Principles of Six Sigma
Ch11. Statistical Thinking and Applications
Ch12. Design for six Sigma
Ch13. Tools for Process Improvement
Ch14. Statistical Process Control