庫存狀況
「香港二樓書店」讓您 愛上二樓●愛上書
我的購物車 加入會員 會員中心 常見問題 首頁
「香港二樓書店」邁向第一華人書店
登入 客戶評價 whatsapp 常見問題 加入會員 會員專區 現貨書籍 現貨書籍 購物流程 運費計算 我的購物車 聯絡我們 返回首頁
香港二樓書店 > 今日好書推介
   
秘密花園
  • 定價93.00元
  • 8 折優惠:HK$74.4
  • 放入購物車
二樓書籍分類
 
Providing Quality in the Public Sector

Providing

沒有庫存
訂購需時10-14天
9780335209552
Gaster Lucy, Squires Amanda 
McGraw-Hill
2003年1月01日
540.00  元
HK$ 513
省下 $27
 
二樓書卷使用細則 二樓書卷使用細則








[ 尚未分類 ]









This book argues that if public services are to be ?reformed? or ?improved?, achieving the best possible quality of service is essential.
It starts from the premise that citizens and users are the key ?stakeholders?. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make this happen.

This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included. Finally, five practitioners present practical ?vignettes? of citizen involvement, local partnerships, and quality improvement in health, housing and local government.

Providing Quality in the Public Sector is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector.











其 他 著 作
1. Providing Quality in the Public Sector