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Providing Quality in the Public Sector

Providing

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訂購需時10-14天
9780335209552
Gaster Lucy, Squires Amanda 
McGraw-Hill
2003年1月01日
540.00  元
HK$ 513  









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This book argues that if public services are to be ?reformed? or ?improved?, achieving the best possible quality of service is essential.
It starts from the premise that citizens and users are the key ?stakeholders?. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make this happen.

This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included. Finally, five practitioners present practical ?vignettes? of citizen involvement, local partnerships, and quality improvement in health, housing and local government.

Providing Quality in the Public Sector is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector.











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