- 定價93.00元
-
8
折優惠：HK$74.4
|
|
|
|
The Big Book of Customer Service Training Games
|
|
沒有庫存
訂購需時10-14天
|
|
|
|
|
|
9780070779747 | |
|
|
|
Carlaw Peggy, Deming Vasudha
| |
|
|
|
McGraw-Hill | |
|
|
|
1999年1月01日
| |
|
|
|
250.00 元
| |
|
|
|
HK$ 237.5
|
|
|
|
|
| |
|
|
|
|
| |
|
|
詳
細
資
料
|
|
|
分
類
|
[ 尚未分類 ] |
同
類
書
推
薦
|
|
|
內
容
簡
介
|
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
|
|
|
書
評
|
|
|
|
|
