Part 1 Reservations
1 Giving Information About the Hotel
2 Taking Room Reservations
3 Reservation Emails and Faxes
Part 2 Checking in
4 The Check-in
5 Showing Guests to Their Rooms
Part 3 Services and Facilities
6 Room Service
7 Laundry and Valet Services
8 Tour Arrangements and Giving Directions
9 Transportation
10 Tailoring
11 Exchanging Money and Depositing Items
12 Looking for Guest, Mailing, and Baby-sitting Services
13 Restaurants (?1?)
14 Restaurants (?2?)
15 Conferences and Business Travelers
16 Messages and Phones Calls
Part 4 Housekeeping
17 Making up the Rooms
18 Supplying Things
Part 5 ?Emergencies
19 The Loss of Belongings and Pets
20 Medical Problems
21 Various Accidents Problems and Solutions
Part 6 ?Problems and Solutions
22 Room Problems (?1?)
23 Room Problems (?2?)
24 Complaints About the Laundry
Part 7 ?Checking out
25 Paying Bills
26 Payment Problems
Part 8 ?Staff Training
27 Room Attendants (?1?)
28 Room Attendants (?2?)
29 Cleaning Staff
30 Laundry Staff
