Part I 外場



Unit 01 Reservation 餐廳訂位

1.1 We are fully booked on that day. 那一天的訂位已滿

1.2 There won’t be any tables available tonight. 今天晚上已經沒有位子了

1.3 Could I change my reservation? 我可以更改預約嗎

1.4 I wonder if you can answer some of my questions. 我想請教一些事

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Unit 02 Table Setting 餐桌擺設

2.1 Setting a table is easy. 餐桌擺設很容易

2.2 Can you set a table for one person in formal western style? 你可以擺設正式的一人用西式餐桌嗎

2.3 I only have less than twenty minutes left. 我只剩不到20分鐘

2.4 I was wondering what the service plate is for? 服務盤是做什麼用的？

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Unit 03 Guest receptions 餐廳帶位

3.1 Seating customers. 帶位

3.2 Waiting to be seated. 等待帶位

3.3 The walk-in guest. 沒有預約的客人

3.4 Can I get a different table? 我可以換位子嗎



Unit 04 Ordering 點餐服務

4.1 Questions about the menu. 有關菜單的問題

4.2 Ordering at a western restaurant. 在西餐廳的點餐

4.3 Ordering Chinese dishes. 在中餐廳的點餐

4.4 Did you save room for dessert? 要來些甜點嗎



Unit 05 Serving Drinks 飲料服務

5.1 Ordering cocktail and champagne. 點調酒及香檳

5.2 Welcome to Cheers Bar. 歡迎來到Cheers酒吧

5.3 I don’t feel like drinking anything with alcohol now. 我現在不想喝含酒精的飲料

5.4 Would you like some wine with your meal? 您想要點葡萄酒搭配您的餐點嗎



Unit 06 Serving During a Meal 餐間服務

6.1 Are you ready for your main dishes? 可以上主餐了嗎

6.2 Would you tell me where the lady’s room is? 可以告訴我女用化妝間在哪

6.3 Do you have any sauce for my fried shrimps? 有任何沾醬可以搭配我的炸蝦嗎

6.4 May I demonstrate the steps of eating the roasting duck? 我可以為您示範吃烤鴨的步驟嗎



Unit 07 Handling Guest Complaints 處理客訴

7.1 The food you first served is horrible! 你們提供的餐點糟透了

7.2 This is not what I ordered! 這不是我點的

7.3 You spilled the hot tea all over the table and on my skirt! 你把熱茶灑得滿桌子都是，也灑到我裙子上了

7.4 Why is it taking so long? 為什麼要這麼久



Unit 08 餐後結帳

8.1 Bill, please. 麻煩，買單

8.2 Would you like to separate the check? 你們要各自付帳嗎

8.3 Can I use this voucher to pay for the meals? 我可以用這個餐券付帳嗎

8.4 Can I pay in US dollars? 我可以用美金付嗎

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Part II 內場



Unit 09 Food Preparation- Vegetables and Fruits 食材處理–蔬菜與水果

9.1 We have to prepare cabbages for the beef soup. 我們要準備牛肉湯要用的包心菜

9.2 Can you peel the onion and then chop them finely? 你可以將洋蔥去皮然後把它們切成細末嗎

9.3 It will take one hour to fully defrost the meat. 肉可能需要一小時才能完全解凍

9.4 After you drain them, butter and salt these carrots. 瀝乾之後，再將胡蘿蔔抹上奶油和鹽



Unit 10 Cooking- Soups 烹飪–湯品

10.1 French Onion Soup 法式洋蔥湯

10.2 Eel Soup 鰻魚湯

10.3 Chicken Soup 雞湯

10.4 Creamy Sweet Corn Soup 玉米濃湯



Unit 11 Cooking- Main Courses 烹飪–主菜

11.1 Marinated Fish Cooked in Olive Oil 橄欖油香煎魚排

11.2 Beef Stroganoff 俄式燉牛肉

11.3 Chicken with Plum and Honey 梅子蜂蜜雞

11.4 Eggplant Omelet 茄子煎蛋捲

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Unit 12 Baking- Desserts 烹飪–甜點

12.1 Black Forest Cake 黑森林蛋糕

12.2 Almond Crescent 弦月杏仁餅

12.3 Cheese Cake 起司蛋糕

12.4 Strawberry Pie 草莓派

作者序

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　　作者教授餐飲英文、觀光餐旅英文多年。這本「一本搞定內外場餐飲英語–全面提升你的英語即答力」涵蓋外場服務工作內容，包含餐廳訂位、餐桌擺設、餐廳帶位、點餐服務、飲料服務、餐間服務、處理客訴、餐後結帳，與宴會服務。關於內場食材處理–蔬菜與水果、湯品、主菜，與甜點相關對話也有詳盡的解說。本書共有12個unit，每個unit都依主題有四個相關對話，每個對話後有這個對話裡八個重要必學的單字與例句。所有例句都是與餐飲內外場工作內容有關。讀者可藉由這些例句學習到更多職場上會用到的句子。在例句之後作者於每個對話中挑選出四個重要句子，列出每個句子兩種不同說法。讀者可藉由換句話說了解英文溝通上不同的表述方法。熟讀本書，相信您會具備餐飲業職場上所需的英語會話能力，對求職與升遷都會有莫大的幫助。

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