▍Chapter 1? 求職面試 The Job Interview

Section 1 自我介紹，展示才華?? ? Self-Introduction, Showing Your Skills

Section 2 明確自己的優勢和劣勢? Advantages and Disadvantages

Section 3 應聘這份工作的原因? Reasons for Applying for the Job

Section 4 簡述自我職業規劃? Career Planning

Section 5 對公司的瞭解? About the Company

Section 6 期望的薪資待遇? Expected Salary and Benefits

Section 7 面試結束了? After the Interview



▍Chapter 2? 職場新人 The Office Newcomer

Section 1 主動結識同事? Introducing Yourself to Co-Workers

Section 2 領取辦公用品? Getting Office Supplies

Section 3 熟悉工作環境? Getting Familiar with the Work Environment

Section 4 學習公司規章制度? Learning the Company Rules and Regulations

Section 5 參加培訓? Attending Training Courses



▍Chapter 3? 日常事務 Daily Affairs

Section 1 日常文件整理? Filing Documents

Section 2 收發傳真? Sending and Receiving Faxes

Section 3 複印、列印資料? Copying and Printing

Section 4 公司內部郵件往來? Communicating with Co-Workers via Email

Section 5 發函聯絡客戶? Contacting Clients Using Business Emails

Section 6 遇到了問題，尋求幫助? Asking for Help

Section 7 面對失誤，不要氣餒? Facing Mistakes



▍Chapter 4? 工作進行時 Working Time

Section 1 上司分配任務? Taking on a Task

Section 2 開展工作? Getting Started

Section 3 與同事溝通交流? Communicating with Your Co-Workers

Section 4 彙報工作進度? Reporting Your Progress

Section 5 團隊協作力量大? Being a Team Player

Section 6 受到讚賞? Receiving a Compliment

Section 7 保證按時完成? Finishing on Time



▍Chapter 5? 跟同事相處 Getting Along with Your

Section 1 跟同事聊聊天? Small Talk

Section 2 跟同事共進午餐? Having Lunch with Your Co-Workers

Section 3 虛心向同事學習? Learning from Your Co-Workers

Section 4 不吝惜讚美? Giving Compliments

Section 5 及時解決矛盾與衝突? Solving Contradictions and Conflicts



▍Chapter 6? 辦公電話 Telephone Communications

Section 1 接聽電話，禮貌得體? Answering the Phone

Section 2 轉接電話? Transferring a Call

Section 3 可以留言? Leaving a Message

Section 4 應對電話諮詢? Responding to Enquiries

Section 5 處理客戶投訴? Responding to Customer’s Complaints

Section 6 進行電話預約? Telephone Appointments

Section 7 與客戶在電話裡溝通? Communicating with Customers over the Phone



▍Chapter 7? 舉行會議 Holding a Meeting

Section 1 會議的籌備? Preparing for a Meeting

Section 2 會議開始了? Opening a Meeting

Section 3 共同討論議題? Discussing Items

Section 4 徵求別人意見? Asking for Suggestions

Section 5 表達贊同或反對? Agreeing and Disagreeing

Section 6 做好會議總結? Drawing a Conclusion



▍Chapter 8? 談判高手 Becoming a Good Negotiator

Section 1 介紹自己及公司? Presenting Yourself and Your Company

Section 2 向對方介紹產品? Introducing Your Products

Section 3 討論合作的可能性? Discussing Cooperation Opportunities

Section 4 進行價格談判? Negotiating the Price

Section 5 協商合約細節? Negotiating the Contract

Section 6 協商付款方式? Negotiating Payment Terms

Section 7 作出一些讓步? Making Some Concessions

Section 8 雙方簽訂合同? Signing the Contract



▍Chapter 9? 業務精英 Being the Best Salesman

Section 1 進行市場調查? Conducting a Market Survey

Section 2 開展行銷活動? Starting a Marketing Campaign

Section 3 參加展會? Attending Trade Shows

Section 4 爭取客戶訂單? Obtaining Purchase Orders

Section 5 做完美的簡報? Giving a Perfect Presentation

Section 6 需要出差? Being on a Business Trip

Section 7 升職加薪啦? Promotion and Getting a Raise

Section 8 迎接年終考核? The Annual Evaluation

Section 9 拿年終獎? Getting an Annual Bonus



▍Chapter 10? 遇到特殊情況 Special Circumstances

Section 1 上班遲到了? Arriving Late

Section 2 需要加班? Working Overtime

Section 3 向領導請假? Asking for Leave

Section 4 開始休假? Taking a Vacation

Section 5 進行崗位調動? Transferring Jobs

Section 6 請辭? Resigning

Section 7 被解雇了? Getting Fired



▍Chapter 11? 休閒時光 Leisure Time

Section 1 部門有聚會? Going to an Office Party

Section 2 相約購物? Going Shopping

Section 3 大家一起去K歌吧? Going to Karaoke

Section 4 歡樂的舞會? Going to a Dance

Section 5 組織外出旅行? Going on a Trip

前言



征戰職場必備英語！



　　本書針對職場英語所需取材十分廣泛，內容絕對實用，全書總共11 個章節，依序為：「Ch1求職面試、Ch 2職場新人、Ch 3日常事務、Ch 4工作進行時、Ch 5跟同事相處、Ch 6辦公電話、Ch 7舉行會議、Ch 8談判高手、Ch 9業務精英、Ch 10遇到特殊情況、Ch 11休閒時光」。這11個章節共收錄73 個職場熱門話題，盡可能地涵蓋了職場人士會遇到的各種場景，讓讀者朋友在每個場合下都能夠遊刃有餘地運用英語。同時，本書編排小巧，便於隨身攜帶和查閱學習，是每位渴望成為職場英語達人的讀者朋友必不可缺的會話書。



　　▍本書學習內容



　　★ 隨身應急情境句

　　本部分主要包含一些與職場話題相關的常用應急口語句，讓讀者朋友更切實地融入話題語境。



　　★ 萬能好用句型

　　本部分摘錄了職場中最常用的句型，幫助讀者朋友脫口說出最地道的英語口語。



　　★ 職場應答對話

　　本部分的對話場景都是職場中極可能會遇到的，這樣可以幫助讀者朋友在各種場景中不再感覺沒話說或者不敢開口，徹底擺脫語言貧乏的囧況！



　　★ 關聯必備語彙

　　每一話題都列出了使用頻率較高的詞彙，幫助讀者朋友記住常用詞彙，同時也注意減輕記憶負擔，只列出詞彙的音標和常見釋義，提高學習效率。



　　★ 專業貼心便條，讓你瞭解職場文化

　　本部分解讀了該話題所涉及的職場文化，在了解文化及背景差異的同時，也希望能幫助學習者克服在職場中可能會體驗到的各種疑惑和不安。