前言
Introduction
商務電子郵件的寫作技巧
How to Use E-mails for Business
第一章 通用表達
PART 1 General Expressions
1 日常通信 Everyday Correspondence
1.常用商務縮寫 Common Business Abbreviations
2.開頭語與結尾語 Openings and Closings
3.致謝 Expressing Thanks
4.祝福 Expressing Good / Best Wishes
5.道歉 Apologies
6.表示弔唁 / 慰問 Expressing Condolences
7.表示同情 Expressing Sympathy
8.邀請 Invitations
9.提醒 Reminders
10.請求幫助 Requesting Help
11.提供幫助 Offering Help
12.提出建議 Giving Suggestions
13.警告 Giving Warnings
14.提出意見 Giving Advice
15.讚賞 Appreciation
16.推薦 Recommendations
17.祝賀 Congratulations
18.投訴 Complaints
19.預約 Appointments
20.歡迎 Welcome
21.附件 Attachments
22.取消 Cancellations
2 資訊 Information
23.詢問聯繫方式 Asking for Contact Information
24.安排時間 / 制訂計畫 Arranging Time and Making Plans
25.傳達一般的資訊 Conveying Neutral News
26.傳達好消息 Conveying Good News
27.傳達壞消息 Conveying Bad News
28.索取資訊 Requesting Information
29.公告或通知 Announcements or Notices
30.確認郵件 Confirmation Message
31.闡明 Clarification
32.更新 Update
3 請求和批准 Requests and Approvals
33.向員工徵求意見 Request for Employee Suggestions
34.申請信用授權（企業對企業） Request for Credit Approval (Business to Business)
35.申請信用授權（消費者對企業） Request for Credit Approval (Consumer to Business)
36.徵求計畫書 Request for Proposal (RFP)
37.申請購買辦公設施 Request for Buying Office Facilities
38.申請延長截止日期 Request for Deadline Extension
39.招標 Request for Bids
40.要求提交預算 Request for Budgets
41.批准員工的意見 Approval for Employee Suggestion
42.批准信用狀（企業對企業） Approval for Credit Application (Business to Business)
43.批准信用狀（企業對消費者） Approval for Credit Application (Business to Consumer)
44.批准計畫書 Approval for Proposal
45.批准購買辦公設施 Approval for Buying Office Facilities
46.批准延長截止日期 Approval for Deadline Extension
47.批准投標 Approval for Bids
48.批准預算 Approval for Budget
4 拒絕 Rejections
49.拒絕意見 Suggestion Rejection
50.拒絕信用狀申請（企業對企業） Credit Application Rejection (Business to Business)
51.拒絕信用狀申請（企業對消費者） Credit Application Rejection (Business to Consumer)
52.拒絕建議 Proposal Rejection
53.拒絕購買辦公設施 Buying Office Facilities Rejection
54.拒絕延長截止日期 Deadline Extension Rejection
55.拒絕投標 Bid Rejection
56.拒絕預算 Budget Rejection
5 態度 Attitudes
57.驚訝 Surprise
58.高興 Gladness
59.感謝和欽佩 Appreciation and Admiration
60.鼓勵 Encouragement
61.關心與關注 Care and Concern
62.表達祝願 Expressing Wishes
63.表達意向 Stating Intentions
64.指出重要性 Expressing Importance
65.表示能力 Expressing Ability
66.請求許可 Asking for Permission
67.應不應該？ Should I or Shouldn't I?
68.贊同與不贊同 Agreeing and Disagreeing
69.喜歡與不喜歡 Likes and Dislikes
70.表達偏好 Expressing Preferences
71.表示有興趣 Expressing Interest
72.表示好奇 Expressing Curiosity
73.責備與抱怨 Blaming and Complaining
74.肯定與不肯定 Certainty and Uncertainty
75.可能與不可能 Possibility and Impossibility
76.猜測 Guesses
6 時間和空間 Time and Space
77.時間 Time
78.頻率 Frequency
79.次序和順序 Sequence and Order
80.速度 / 速率 Speed / Velocity
81.同時性 Simultaneity
82.連續性 Continuity
83.位置 Position
84.方向 Direction
85.距離 Distance
86.面積和體積 Area and Volume
7 性質和數 Properties and Numbers
87.形狀 Shape / Form
88.顏色 Color
89.材料 Material
90.感覺 Feelings
91.質地 Texture
92.價值 Value
93.數 Numbers
94.數量 Amount
95.充足與不足 Sufficiency and Insufficiency
96.過量 Excess
97.基礎運算 Basic Arithmetic
98.倍數和百分比 Multiples and Percentages
99.增加和減少 Increase and Decrease
100.基礎測量（長、寬等） Basic Measurements (Length, Width, etc.)
101.近似值和平均值 Approximate Value and Average Value
102.比率和比例 Ratios and Proportions
103.最大值和最小值 Maximums and Minimums
第二章 情境表達
PART 2 Situational Expressions
8 通知 Making Notices
104.通知開會 Announcing Meetings
105.更改開會時間Changing the Meeting Time
106.宣布培訓計畫 Announcement of Training Programme
107.通知放假 Announcing Holidays
108.通知聚會 Announcing Parties
109.費用報銷 Reimbursement of Expenses
110.清理辦公桌政策 Clean Desk Policy
111.新分店開張 Opening a New Branch
112.地址變更 Change of Address
113.合併 Mergers
114.停電 Power Shutting Down
9 公司介紹 Company Introduction
115.公司介紹——製造業 Company Introduction－Manufacturing Industry
116.公司介紹——旅遊服務 Company Introduction－Tourism Service
117.公司介紹——進出口公司 Company Introduction－Import & Export Co.
118.公司介紹（簡介） Company Profile (Brief)
119.發布消息 Press Release
120.發布（好）消息 Press Release (Good News)
121.發布（壞）消息 Press Release (Bad News)
122.宗旨聲明 Mission Statement
123.品質控制原則聲明 Policy Statement on Quality Control
10 會議相關的文書寫作 Writing About Conferences
124.會議通知 Conference Notice
125.會議邀請 Invitation to Conference
126.邀請嘉賓做主題發言人 Inviting Someone to be the Keynote Speaker
127.接受邀請 Accepting the Invitation
128.拒絕邀請 Refusing the Invitation
129.會議議程 Conference Agenda
130.會議消息 Conference Message
131.感謝嘉賓發言 Thanks for Making Your Speech
132.提出邀請 Making an Invitation
133.回覆邀請 Replying to an Invitation
134.會後聯繫 Post-Conference Contact
11 聯繫客戶 Connecting with Clients
135.邀請客戶訪問公司 Inviting a Client to Visit the Company
136.客戶的訪問要求 A Client’s Proposed Visit
137.回覆客戶的訪問要求 Responding to the Proposed Visit
138.更改來訪時間 Changing the Time of the Visit
139.旅館預訂 Hotel Reservation
140.感謝熱情接待 Expressing Gratitude for a Warm Reception
141.訪問後的後續 Follow-up After the Visit
142.致客戶的第一封電子郵件 First E-mail to a Client
143.請客戶寫推薦信 Asking a Client to Write a Recommendation
12 市場行銷與銷售Marketing and Sales
144.新產品發布 The Launch of a New Product
145.銷售信函（首次接洽） Sales Letter (First Contact)
146.銷售通函 Form Sales Letter
147.銷售信函（根據聯繫方式追蹤銷售） Sales Letter (Following a Contact)
148.銷售信函（根據銷售記錄追蹤銷售） Sales Letter (Following a Sale)
149.銷售信函（沉寂的顧客） Sales Letter (Inactive Customer)
150.收賬信函（首次通知） Collection Letter (First Notice)
151.收賬信函（再次通知） Collection Letter (Second Notice)
152.收賬信函（最後通知） Collection Letter (Final Notice)
153.問卷調查1（消費者） Questionnaire 1 - Customers
154.問卷調查2（供應商） Questionnaire 2 – Suppliers
155.問卷調查3（雇員） Questionnaire 3 - Employees
13 貿易與服務 Trade and Service
156.詢問公司的情況 Asking for Information About a Company
157.介紹公司 Introducing a Company
158.詢問產品資訊 Asking for Product Information
159.介紹產品及報價 Introducing Products and Quoting Prices
160.討價還價 Negotiating Prices
161.下訂單 Placing an Order
162.確認訂單 Confirming an Order
163.催貨 Urging Delivery
164.為交貨延遲而道歉 Apologizing for Delayed Delivery
165.催促付款 Urging Payment
166.請求延期付款 Requesting Deferred Payment
167.索取資訊1 Asking for Information 1
168.索取資訊2 Asking for Information 2
169.交貨延遲1 Delivery Delay 1
170.交貨延遲2 Delivery Delay 2
171.瑕疵品 Defective Items
172.價格更正通知 Price Increase Notification
173.不能完成訂單 Unable to Fulfill This Order
174.道歉 Apology
175.道歉與補償 Apology and Remedy
176.道歉與解釋 Apology and Explanation
177.（嚴重的）投訴 Complaint (Serious)
178.（一般的）投訴 Complaint (Basic)
14 人力資源 Human Resources
179.管理階層人事變動的通知 Announcing Changes in Leadership
180.確認升職 Promotion Confirmation
181.升職公告Notification of Promotion
182.歡迎新同事Welcome a New Member
183.解除（僱用）合約 Terminating the Contract
184.申請批准公費培訓項目 Request for Approval in Sponsoring Training Programme
185.辭職信 Resignation Message
186.請求加薪或升職 Request for Raise or Promotion
15 工作面試 Job Interviews
187.職位描述（簡介） Job Description (Brief)
188.招聘廣告 Job Advertisement
189.雇主的後續回信（勝出的候選人） Employer’s Follow-up Letter (Strong Candidate)
190.雇主的後續回信（不符合條件的候選人） Employer’s Follow-up Letter (Unqualified Candidate)
191.僱用通知書 Job Offer Letter
192.推薦信（升職） Recommendation (Promotion)
193.推薦信（有競爭力的候選人） Recommendation (Strong Candidate)
194.推薦信（有保留意見） Recommendation (With Reservations)
16 參加面試 Participating in Interviews
195.申請函 Application Letter
196.請求寫推薦信 Recommendation Request Letter
197.職位申請書 Application Essay
198.職位接受函 Job Acceptance Letter
199.感謝推薦人 Thank You for Your Reference
200.面試後的追蹤函 Interview Follow-up Letter
