PART I: INTRODUCTION TO OPERATIONS MANAGEMENT

Ch1 Operations and Productivity

Ch2 Operations Strategy in a Global Environment

Ch3 Project Management

Ch4 Forecasting



PART II: DESIGNING OPERATIONS

Ch5 Design of Goods and Services

　S5 Sustainability in the Supply Chain

Ch6 Managing Quality

　S6 Statistical Process Control

Ch7 Process Strategy

S7 Capacity and Constraint Management

Ch8 Location Strategies

Ch9 Layout Strategies

Ch10 Human Resources, Job Design, and Work Measurement



PART III: MANAGING OPERATIONS

Ch11 Supply-Chain Management

　S11 Supply-Chain Analytics

Ch12 Inventory Management

Ch13 Aggregate Planning and S&OP

Ch14 Material Requirements Planning (MRP) and ERP

Ch15 Short-Term Scheduling

Ch16 Lean Operations

Ch17 Maintenance and Reliability



PART IV: BUSINESS ANALYTIC MODULES

Module A Decision-Making Tools

Module B Linear Programming

Module C Transportation Models

Module D Waiting-Line Models

Module E Learning Curves

Module F Simulation