PART I: MANAGEMENT AND MANAGERS?
Ch 1 The Management Process Today?
Ch 2 Values, Attitudes, Emotions, and Culture: The Manager as a Person?
PART II: THE ENVIRONMENT OF MANAGEMENT?
Ch 3 Managing Ethics and Diversity?
Ch 4 Managing in the Global Environment?
PART III: PLANNING, DECISION MAKING, AND COMPETITIVE ADVANTAGE?
Ch 5 Decision Making, Learning, Creativity, and Entrepreneurship?
Ch 6 Planning, Strategy, and Competitive Advantage?
PART IV: ORGANIZING AND CHANGE?
Ch 7 Designing Organizational Structure?
Ch 8 Control, Change, and Entrepreneurship?
PART V: LEADING INDIVIDUALS AND GROUPS?
Ch 9 Motivation?
Ch10 Leaders and Leadership?
Ch11 Effective Team Management?
Ch12 Building and Managing Human Resources?
PART VI: CONTROLLING ESSENTIAL ACTIVITIES AND PROCESSES
Ch13 Communication and Information Technology Management?
Ch14 Operations Management: Managing Vital Operations and Processes