Chapter 1 Learning About Your Job 認識工作



Unit 1?? ?Arriving at a New Job 新人報到

Unit 2?? ?Welcoming and Introducing the Newcomer 歡迎與介紹新人

Unit 3?? ?Meeting Your New Boss or Supervisor 會見老闆或上司

Unit 4?? ?Learning About Your Office 認識辦公室環境

Unit 5?? ?Learning About Locations Near Your Office 認識公司週遭環境

Unit 6?? ?Learning About Your Companys Organization 認識公司組織

Unit 7?? ?Asking/Answering Questions About Your Duties at Work 職務詢問與說明



Chapter 2 Communication in the Office 公司內部溝通



Unit 8?? ?Greetings and Small Talk in the Office 辦公室內的基本問候語

Unit 9?? ?Telephone Etiquette 電話禮儀

Unit 10?? ?Taking Messages 記錄留言

Unit 11?? ?Taking a Day Off 請假

Unit 12?? ?Explaining Reasons for Being Late 說明遲到原因

Unit 13?? ?Email Correspondence Within the Company 公司內部的電子郵件

Unit 14?? ?Setting up a Meeting 會議準備事項

Unit 15?? ?Applying for Stationery 申請文具

Unit 16?? ?Making Requests Related to Your Work and Asking for Permission 提出公務申請並請求批准



Chapter 3 Using Office Appliances 硬體設備的使用



Unit 17?? ?Using a Fax Machine 傳真機的使用

Unit 18?? ?Using a Copy Machine 影印機的使用

Unit 19?? ?Basic Computer Functions 電腦的基本功能

Unit 20?? ?FTP and Networks Inside the Company 內部網路與資源共享

Unit 21?? ?Using the Internet 網路的使用

Unit 22?? ?Using Instant Messengers for Correspondence 通訊軟體的使用

Unit 23?? ?Using a Printer 印表機的使用

Unit 24?? ?Using Email 電子郵件的使用

Unit 25?? ?Viruses and Troubleshooting 電腦中毒與疑難排解



Chapter 4 Discussions, Meetings, and Proposals 工作事務



Unit 26?? ?Making Proposals 提議

Unit 27?? ?Conducting a Meeting 進行會議

Unit 28?? ?Discussing Marketing Strategies 討論行銷策略

Unit 29?? ?Proposing a New Project 提出新企畫

Unit 30?? ?Presenting a New Product 介紹新產品

Unit 31?? ?Discussing Solutions to a Problem 討論問題的解決方案

Unit 32?? ?Discussing a Mistake 討論工作疏失

Unit 33?? ?Accepting Criticism and Taking Responsibility 接受批評與承擔責任

Unit 34?? ?Distribution of Work and Responsibilities 責任歸屬與工作分配

Unit 35?? ?Feeling Overworked and Making Complaints 工作過量與抱怨

Unit 36?? ?Working Overtime 加班



Chapter 5 Outside Correspondences and Contacts 對外的聯絡



Unit 37?? ?Contacting by Email 電子郵件的往來

Unit 38?? ?Contacting by Fax 傳真的往來

Unit 39?? ?Making Appointments with Customers on the Phone 以電話與客戶預約會面

Unit 40?? ?A Lunch Meeting with Customers 與客戶的餐會

Unit 41?? ?Introducing and Promoting Your Products 介紹與推薦產品

Unit 42?? ?Describing and Comparing Products 說明與比較產品

Unit 43?? ?Price Negotiations with Customers 與客戶議價

Unit 44?? ?Making Purchases and Comparing Prices 採購產品與比價

Unit 45?? ?Accepting and Shipping Orders 接單與送貨

Unit 46?? ?Making a Deal with a Customer 與客戶達成協議

Unit 47?? ?Discussing Contract Terms 討論合約條款

Unit 48?? ?Signing an Official Contract 簽署正式合約

Unit 49?? ?Dealing with Customer Complaints 處理客訴



Chapter 6 Personnel Matters 人事相關事宜



Unit 50?? ?Interviewing a Job Applicant 面試應徵者

Unit 51?? ?Explaining the Benefits of the Company 說明公司福利

Unit 52?? ?Negotiating the Salary 交涉薪資

Unit 53?? ?Hiring a New Employee 聘用新員工

Unit 54?? ?Tax Issues 稅務事宜

Unit 55?? ?Insurance Issues 保險事宜

Unit 56?? ?A Promotion 升遷

Unit 57?? ?A Change in Personnel 人事異動

Unit 58?? ?Resignation 辭職



Chapter 7 Socializing and Travel 社交與旅遊



Unit 59?? ?A Lunch Gathering Between Colleagues 同事間的聚餐

Unit 60?? ?Year-end Bonuses 年終獎金

Unit 61?? ?Staff Outings 員工旅遊

Unit 62?? ?Arranging a Business Trip 安排出差

Unit 63?? ?Booking a Hotel Room 訂房

Unit 64?? ?Confirming Flights and Booking Air Tickets 確認班機與訂機票

Unit 65?? ?Renting a Car or Taking Public Transportation 租車或搭乘大眾運輸工具

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