Lesson 1: Job Interview

Part A : Express Yourself

Part B : The Right Answers

Part C : Job Offers and Job Rejections

Part D : Saying Yes or No to a Job



Lesson 2: Business Etiquette

Part A : How Do You Do

Part B : For Openers—Starting a Conversation

Part C : Table Manners—Dos and Don’ts at the Table



Lesson 3: Sales

Part A : Making Cold Calls—A Cool Customer

Part B : Making Cold Calls—It’s a Date!

Part C : Sales Skills I

Part D : Sales Skills II

Part E : Writing a Call Report



Lesson 4: Marketing

Part A : Brand Recognition—My House, My Rules

Part B : Brand Recognition—Unfamiliar Territory

Part C : Writing a Sales Promotion Plan

Part D : Writing a Sales Letter



Lesson 5: Trade Show

Part A : Calls Before the Show

Part B : Ironing Out the Details

Part C : Booth Logistics and Set-Up Challenges

Part D : Making a Big Sale



Lesson 6: Presentation

Part A : Get Yourself Noticed with an Effective Presentation

Part B : Presentation Core Concepts

Part C : Presentation Preparation

Part D : A Good Start

Part E : Presentation Q and A



Lesson 7: Negotiations

Part A : The ABCs of Negotiating I

Part B : The ABCs of Negotiating II

Part C : Planning a Negotiation Strategy

Part D : It’s a Game of Give and Take



Lesson 8: Signing a Contract

Part A : Contract for Sale of Goods

Part B : The Devil’s in the Details

Part C : On the Dotted Line



Lesson 9: Placing an Order and Arranging Shipment

Part A : Placing an Order to a Factory

Part B : Emergency Reorder

Part C : Arranging Shipment by Mail

Part D : Reply to Shipping Arrangement



Lesson 10: Customer Service

Part A : Complaint Letter

Part B : Responding to Complaint Letter

Part C : Handling a Dissatisfied Customer

Part D : Fixing a Technical Problem

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