PART I: SUPPLY CHAIN: A PERSPECTIVE FOR OPERATIONS MANAGEMENT

Ch 1 Introduction to Managing Operations Across the Supply Chain

Ch 2 Operations and Supply Chain Strategy



PART II: FOUNDATIONS OF OPERATIONS MANAGEMENT

Ch 3 Managing Processes and Capacity

Ch 3 Chapter Supplement: Process Mapping and Analysis

Ch 4 Product/Process Innovation

Ch 5 Manufacturing and Service Process Structures

Ch 6 Managing Quality

Ch 6 Chapter Supplement: Quality Improvement Tools

Ch 7 Managing Inventories

Ch 8 Lean Systems



PART III: INTEGRATING RELATIONSHIPS ACROSS THE SUPPLY CHAIN

Ch 9 Customer Service Management

Ch10 Sourcing and Supply Management

Ch11 Logistics Management



PART IV: PLANNING FOR INTEGRATED OPERATIONS ACROSS THE SUPPLY CHAIN

Ch12 Demand Planning: Forecasting and Demand Management

Ch13 Sales and Operations Planning

Ch14 Materials and Resource Requirements Planning



PART V: MANAGONG CHANGE IN SUPPLY CHAIN OPERATIONS

Ch15 Project Management

Ch15 Chapter Supplement: Advanced Methods for Project Scheduling

Ch16 Sustainable Operations Management-Preparing for the Future