Lesson 1: Meeting for the First Time
Part A: At Reception
Part B: Meeting Company Guests
Part C: Introductions
Lesson 2: Telephoning
Part A: Incoming Calls
Part B: Outgoing Calls
Part C: Telephone Messages
Part D: Finding the Right Person
Part E: Making an Appointment
Lesson 3: Welcoming a Newcomer
Part A: A Newcomer
Part B: Work Environment and Facilities
Part C: The Company’s Rules
Lesson 4: Small Talk
Part A: Checking on the Newcomer
Part B: Making Conversation
Part C: Company Benefits
Lesson 5: Office Issues
Part A: Taking Time Off
Part B: Finding a Replacement
Part C: Applying for Office Supplies
Lesson 6: Arranging a Meeting
Part A: Meeting Preparations
Part B: A Meeting Notice
Part C: Making Arrangements
Part D: Meeting Minutes
Lesson 7: Business E-mails
Part A: An Inquiry
Part B: A Reply to an Inquiry
Part C: Placing the Order
Part D: Confirming the Order
Lesson 8: Receiving Foreign Guests
Part A: At the Airport
Part B: Accommodation
Part C: A Company Tour
Part D: Showing Hospitality
Lesson 9: Meeting with Clients
Part A: Company Introductions
Part B: Introducing Products and Services
Part C: Follow-up Questions
Lesson 10: Negotiations
Part A: Inquire about Prices
Part B: Bargaining
Part C: Confirming the Order
