Part I Applied English for the Airline Industry航空業實用會話

Chapter 1. Making a reservation 訂位?? 003

Chapter 2. Purchasing tickets 購票 023

Chapter 3. Airport service – I 機場服務 – I?? 035

Chapter 4. Airport service – II 機場服務 – II?? 047

Chapter 5. In-flight service – I 機上服務 – I?? 057

Chapter 6. In-flight service – II 機上服務 – II?? 067

Chapter 7. C.I.Q. 機場通關?? 079

Chapter 8. In-flight passenger handling機上旅客狀況處理?? 099



Part II Aviation English航空專業英語

Chapter 9. Airline jargon 航空術語?? 113

Chapter 10. Airplane: exterior and interior飛機外觀及客艙設備?? 137

Chapter 11. Public address -I 機上廣播 -I?? 157

Chapter 12. Public address -II 機上廣播 -II?? 171

Chapter 13. In-flight health care 機上保健須知?? 193

Chapter 14. Miscellaneous information其他搭機須知?? 209



Part III Preparing for Resume and Autobiography航空業求職面試

Chapter 15. Resume/autobiography撰寫履歷自傳?? 231

Chapter 16. Interview 面試需知?? 265