PART I: MANAGEMENT

Ch 1 Managers and Managing

Ch 2 The Evolution of Management Thought

Ch 3 Values, Attitudes, Emotions, and Culture: The Manager as a Person



PART II: THE ENVIRONMENT OF MANAGEMENT

Ch 4 Ethics and Social Responsibility

Ch 5 Managing Diverse Employees in a Multicultural Environment

Ch 6 Managing in the Global Environment



PART III: DECISION MAKING, PLANNING, AND STRATEGY

Ch 7 Decision Making, Learning, Creativity, and Entrepreneurship

Ch 8 The Manager as a Planner and Strategist

Ch 9 Value Chain Management: Functional Strategies for Competitive Advantage



PART IV: ORGANIZING AND CONTROLLING

Ch 10 Managing Organizational Structure and Culture

Ch 11 Organizational Control and Change

Ch 12 Human Resource Management



PART V: LEADING INDIVIDUALS AND GROUPS

Ch 13 Motivation and Performance

Ch 14 Leadership

Ch 15 Effective Groups and Teams



PART VI: MANAGING CRITICAL ORGANIZATIONAL PROCESSES

Ch 16 Promoting Effective Communication

Ch 17 Managing Conflict, Politics, and Negotiation

Ch 18 Using Advanced Information Technology to Increase Performance