Part 1 ?Talking on the Telephone ?電話交談

Unit 1 ?Basic business telephone etiquette ?商務電話基本禮儀

Unit 2 ?Taking calls and making calls ?接電話和撥打電話

Unit 3 ?Taking messages and transferring information 處理留言和轉述訊息

Unit 4 ?Switchboard speaking ?總機談話

Unit 5 ?Dealing with communication difficulties 處理通訊作業上遇到的困難



Part 2 ?Making Arrangements and Appointments ?做出安排和約定

Unit 6 ?Arranging a meeting 安排會議

Unit 7 ?Arranging an appointment with a client or supervisor?

和客戶或主管約定見面

Unit 8 ?Arranging a schedule 安排時程表

Unit 9 ?Canceling or changing times 取消或變更時間



Part 3 ?English for Socializing ?社交英語

Unit 10 ?First meetings 初次會面

Unit 11 ?Talking about jobs 談論工作

Unit 12 ?Talking about family 談論家庭

Unit 13 ?Talking about interests and sports 談論興趣和運動

Unit 14 ?Talking about vacations 談論假期

Unit 15 ?Talking about health 談論健康狀況

Unit 16 ?Inviting people to a dinner party or other activity

邀人參加餐會或其他的活動

Unit 17 ?Social phrases for dinner parties 餐會的社交用語



Part 4 Making a Speech and Presentation 致詞或做簡報

Unit 18 ?Making preparations準備演說

Unit 19 ?Opening and introducing the topic開場白和介紹主旨

Unit 20 ?Stating the points and linking the parts?

陳述要點，並把各個部分串連起來

Unit 21 ?Highlighting and emphasizing 強調和加強語氣

Unit 22 ?Interacting with the audience/drawing attention?

與聽眾互動並吸引聽眾注意力

Unit 23 ?Using visual aids and describing them 運用並描述視覺輔助工具

Unit 24 ?Analyzing facts and trends ?分析事實和趨勢

Unit 25 ?Suggestions and conclusion 建議和結論

Unit 26 ?Answering questions from the audience 回答聽眾們所提出的問題



Part 5 ?Running a Meeting 主持會議

Unit 27 ?The opening a meeting 會議的開場白

Unit 28 ?Progressing and controlling the meeting 會議的進行和掌控

Unit 29 ?Asking for opinions; agreeing and disagreeing?

詢問與會者的意見�表達同意和反對

Unit 30 ?Interruptions 干擾?

Unit 31 ?Asking questions 詢問問題

Unit 32 ?Making decisions and closing a meeting 做出決定和結束會議



Part 6 ?Negotiation and Persuasion 談判和說服

Unit 33 ?Making preparations 做好準備

Unit 34 ?Opening and agreeing on the agenda開場並在議程上取得協議

Unit 35 ?Stating your purpose and position ?陳述你的目的和立場

Unit 36 ?Making and responding to proposals 提出議案並對議案做出回應

Unit 37 ?Bargaining 討價還價

Unit 38 ?Dealing with sticking points and conflict處理問題的癥結點和衝突

Unit 39 ?Closing a negotiation結束談判



Part 7 ?Sales and Promoting銷售和推廣

Unit 40 ?Talking about market and company strategy for a product?

討論某產品的市場及公司的產品策略

Unit 41 ?Proposing and discussing a strategy for advertising 提出並討論廣告策略

Unit 42 ?Planning a promotional campaign 規劃某促銷活動

Unit 43 ?Describing and recommending services to customers?

介紹並推薦對顧客的服務

Unit 44 ?Persuading your customer 說服顧客



Part 8 ?Communicating and Problem Solving at Work 職場的工作溝通和解決問題

Unit 45 ?Discussing a mistake made at work 討論工作上所犯的錯誤

Unit 46 ?Discussing issues or problems with your work 討論工作方面的議題或問題

Unit 47 ?Making complaints or criticisms 提出抱怨或批評

Unit 48 ?Making requests or suggestions 提出要求或建議

Unit 49 ?Dealing with complaints from customers 處理顧客的抱怨



Part 9 ?Reading and Writing Business Documents商業文件的閱讀與書寫?

Unit 50 ?The Layout and structure of business letters 商業信件的編排和結構

Unit 51 ?Expressions for business letters 商業信件的表達

Unit 52 ?The layout and structure of business emails 商業電子郵件的編排和架構

Unit 53 ?The layout and structure of reports報告的編排和架構



Part 10 ?English for Job Hunting用英語求職

Unit 54 ?Reading want ads 閱讀徵才廣告

Unit 55 ?Writing a CV or resume撰述個人簡歷或履歷

Unit 56 ?How to write a cover letter如何撰述求職信

Unit 57 ?Interview and follow-up 面試和追蹤