Chapter 1 開發業務

Unit 1產品目錄索取和寄送 Request of Catalogue and Delivery of Catalogue

Unit 2寄發產品目錄後之追蹤(符合或不符合買方需求) Conforming or Not Conforming to Buyer’s Demand

Unit 3索取樣品和客戶聯繫 Request of Sample and Customer Connection



Chapter 2 價格條件─價格/合約/訂單

Unit 1詢價報價 Inquiry & Quotation

Unit 2追蹤報價 Follow up Quotation

Unit 3議價成功或失敗 Success and Failure of Counter Offer

Unit 4接受報價與調整價格 Acceptance of Quotation and Price Adjustment

Unit 5下採購訂單 Place Purchase Order

Unit 6更改和取消訂單 Order Change and Order Cancellation

Unit 7訂單未成立 Order Change and Order Cancellation



Chapter 3 付款條件和保險條件

Unit 1信用狀付款條件 Payment Term as L/C

Unit 2信用狀開立通知 L/C Opening Notification

Unit 3信用狀修改和承兌 Request and Notification of L/C Amendment

Unit 4寬鬆付款條件 Request of Easing Payment Term

Unit 5託收 Application of Collection

Unit 6拒絕和延遲承兌 Refusal of Acceptance

Unit 7電匯付款和支票付款 Payment Term as T/T and Check

Unit 8支票遺失和退票通知 Loss of Check and Notification for Bounced Check

Unit 9洽詢保險條件 Enquiry of Insurance Coverage

Unit 10需求額外保險和通知投保險種 Request of Additional Insurance and notification of insurance risk

Unit 11提出索賠通知和請求代理索償 Request to Make Claim on Sb’s Behalf Notification of Claim



Chapter 4交貨條件─運輸

Unit 1洽詢運費和船班 Enquiry of Shipping Cost and Enquiry of Shipping Schedule

Unit 2分批裝運和轉船 Partial Shipment and transshipment

Unit 3裝船指示 Shipping Instruction

Unit 4短收通知和漏裝處理 Notification of Short Delivery and Make up for Short Delivery

Unit 5交貨延遲和數量不符 Delayed Shipment and Error Shipping Quantity

Unit 6外觀損壞和功能瑕疵 Cosmetic Defect

Unit 7客訴─包裝損毀和回覆延遲 Complaint – Package Damage and Late Response



Chapter 5 買賣/運輸/保險賠償

Unit 1人為損壞和自然災害索賠 Claim for Shipping Damage with Shipping Company

Unit 2功能瑕疵和數量短出索賠 Function Defect and

Unit 3包裝不符和裝運延誤索賠 Error Packaging and Delayed Shipment

Unit 4關證延誤和付款延遲索賠 Suspending Import Document and Delayed Payment

Unit 5要求補貨和換貨? Request of Replenishment and Request of Replacement

Unit 6要求退貨和要求退款 Return and Refund

Unit 7取消訂單 Request of Order Cancellation

賣方賠償 Make compensation

序



　　在現今全球化的經濟市場中，英文已不在是個口號，而是職場中不可或缺的基本條件之一，出國深造是多數立志從事國貿行業或外文相關行業所向嚮往的，然而並非所有人都能負擔的起龐大的留學費用，而國內教育所提供的多屬理論大於實用。



　　本書所提供的是作者在國際貿易領域十多年的實務經驗所碰到的各種情境，以國際貿易中兩大主角 “買方 (進口商)” 及 “賣方 (出口商)” 為角度切入，以情境對話帶入主題，連結實用字彙及句型，而後導入國貿人員幾乎天天需要面對，卻也是國貿新鮮人最棘手的 “英文書信”，由淺入深，卻沒有艱深的字彙、枯燥的文法，及長篇的文章，並在【知識補給】及【職場經驗談】單元提供國貿相關知識及分享實務經驗，希望能讓讀者輕鬆學、愉快學。



　　誰說 “自然而然學英語” 一定要花大把鈔票出國深造或聘請外師一對一學會話，只要用心，相信自己，萬事皆不難， “Sometimes the hardest thing and the right thing are the same”，去做就對了 。

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