PART I: MANAGEMENT

Ch 1 Managers and Managing

Ch 2 The Evolution of Management Thought

Ch 3 Values, Attitudes, Emotions, and Culture: The Manager as a Person



PART II: THE ENVIRONMENT OF MANAGEMENT

Ch 4 Ethics and Social Responsibility

Ch 5 Managing Diverse Employees in a Multicultural Environment

Ch 6 Managing in the Global Environment



PART III: DECISION MAKING, PLANNING, AND STRATEGY

Ch 7 Decision Making, Learning, Creativity, and Entrepreneurship

Ch 8 The Manager as a Planner and Strategist

Ch 9 Value Chain Management: Functional Strategies for Competitive Advantage



PART IV: ORGANIZING AND CONTROLLING

Ch10 Managing Organizational Structure and Culture

Ch11 Organizational Control and Change

Ch12 Human Resource Management



PART V: LEADING INDIVIDUALS AND GROUPS

Ch13 Motivation and Performance

Ch14 Leadership

Ch15 Effective Groups and Teams



PART VI: MANAGING CRITICAL ORGANIZATIONAL PROCESSES

Ch16 Promoting Effective Communication

Ch17 Managing Conflict, Politics, and Negotiation

Ch18 Using Advanced Information Technology to Increase Performance

Ch19 Starting a New Business