【Part 1 餐廳篇】
★Unit 1 Breakfast早餐
Chapter 1: A la Carte Breakfast單點早餐
Chapter 2: Continental Breakfast and American Breakfast歐式早餐與美式早餐
Chapter 3: Breakfast Buffet自助式早餐
Chapter 4: Chinese Breakfast中式早餐
Chapter 5: Prices of Breakfast早餐價格
★Unit 2 Making a Reservation訂位
Chapter 6: A Reservation for a Party of Three預訂三個人的座位
Chapter 7: A Reservation at Pearl Restaurant在珍珠餐廳訂位
Chapter 8: A Reservation for Mr. Washington華盛頓先生的訂位
Chapter 9: A Reservation for 9:00 P.M.晚上九點鐘的訂位
Chapter 10: A Reservation at Rose Restaurant在玫瑰餐廳訂位
Chapter 11: Seating Guests帶位
Chapter 12: A Table Too Close to the Restroom座位離洗手間太近
★Unit 3 Beverages飲料
Chapter 13: Cocktails雞尾酒
Chapter 14: Beer啤酒
Chapter 15: Whiskey威士忌酒
Chapter 16: A Drink Before the Meal開胃酒
Chapter 17: Nonalcoholic Cocktails無酒精雞尾酒
Chapter 18: Wine葡萄酒
Chapter 19: Tasting Wine品酒
Chapter 20: Champagne香檳
Chapter 21: Port, Liqueur, Sherry, and Madeira波特酒、利口酒、雪莉酒、馬爹拉酒
Chapter 22: Brandy白蘭地
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★Unit 4 Taking Orders點餐
Chapter 23: Taking Orders點餐
Chapter 24: Ordering Appetizers and Soups點開胃菜和湯
Chapter 25: Ordering Salads點沙拉
Chapter 26: Ordering Entrees點主菜
Chapter 27: Ordering Steak點牛排
Chapter 28: Ordering Beef點牛肉
Chapter 29: Ordering Mutton and Lamb點羊肉
Chapter 30: Ordering Cheese點起司
Chapter 31: Ordering Desserts點甜點
Chapter 32: A French Menu法文菜單
Chapter 33: Taking Orders at a Chinese Restaurant在中式餐廳點餐
Chapter 34: Dealing With Complaints處理抱怨
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★Unit 5 Settling the Bill結帳
Chapter 35: Two Coffees and the Bill兩杯咖啡和帳單
Chapter 36: Accepting Credit Cards收信用卡
Chapter 37: Paying With a Traveler’s Check or Putting It on the Room支付旅行支票或簽帳
Chapter 38: Handling Cash收現金
【Part 2 客房服務篇】
★Unit 6 Breakfast and Drinks早餐和飲料
Chapter 39: Ordering Breakfast a la Carte by Phone電話單點早餐
Chapter 40: Ordering a Continental Breakfast by Phone電話訂歐式早餐
Chapter 41: Omelets歐姆蛋
Chapter 42: The Minibar客房迷你酒櫃
Chapter 43: Two Whiskeys on the Rocks兩杯威士忌加冰塊
Chapter 44: The Ice Machine製冰機
Chapter 45: Fresh Lemonade and a Fruit Basket鮮榨檸檬汁與水果籃
★Unit 7 Appetizers, Soups, and Desserts開胃菜、湯和甜點
Chapter 46: Cheese and Bread起司和麵包
Chapter 47: Appetizers開胃菜
Chapter 48: Soups湯
Chapter 49: Salads and Dressings沙拉與沙拉醬
Chapter 50: Desserts (1) 甜點（一）
Chapter 51: Desserts (2) 甜點（二）
★Unit 8 Lunch and Dinner午餐和晚餐
Chapter 52: Beef and Veal Dishes牛肉與小牛肉料理
Chapter 53: Pork Dishes豬肉料理
Chapter 54: Rice, Pasta, and Curry Dishes米飯、義大利麵、咖哩
Chapter 55: Seafood Dishes海鮮料理
Chapter 56: Vegetable Dishes蔬菜料理
Chapter 57: Poultry Dishes禽肉料理
Chapter 58: A Birthday Party生日宴會
★附錄
1. 飯店客房餐飲服務簡介
2. 飯店提供的各種服務
3. 飯店部門組織
4. 飯店工作職稱
5. 客房餐飲服務的服務特色
6. 客房餐飲的服務流程
7. 常見的托盤和箱盒組合配套
8. 客房餐飲電話訂餐流程
9. 客房餐飲送餐流程
10. 客房餐飲英語常用句
11. 各式菜單的中英文名稱
12. 食物烹調的指定
13. 西餐的餐具擺放
14. 西餐上菜順序和常見的西式料理
15. 常見的餐具和調味醬
16. 各種酒杯的中英文名稱
17. 酒類介紹
18. 雞尾酒用具
19. 配酒用的常見零食
20. 下午茶茶具
21. 下午茶常見茶品
22. 下午茶常見點心
