Part 1 價格 Price

1-1 詢價 Price Inquiry: I’d like to inquire about... ?

1-2 報價 Quote: Our list price is…… ?

1-3 折扣 Discount: We provide quantity discounts…

1-4 交貨條件 Shipping Terms: We offer under xxx shipping terms…

1-5 議價 Price Negotiation: Please support by offering your best price.

1-6 調價 Price Adjustment: We’ll implement a price increase of x %.

1-7 計算報價 Price Calculation: There will be a handling fee...

1-8 價格結構 Price Structure: The transfer price will be…

1-9 報價單 Quote Sheet: Attached is our quotation...



Part 2 訂單 Order

2-1 下單 Placing an Order: We’d like to place an order for…

2-2 改用網路下單 Changing to Order Online: Please consider ordering online…

2-3 網路下單程序 Online Ordering Procedure: Browse through the product catalogue…

2-4 訂貨確認 Order Confirmation: Please find attached your Order Acknowledgment.

2-5 修改訂單 Order Modification: We have to adjust the quantity of our order…

2-6 訂製訂單 Custom Order: If you’d like to request a custom order…



Part 3 出貨 Shipment

3-1 出貨方式 Shipping Method: You can choose from express, sea and air freight…

3-2 包裝 Packaging: Please have it packed with…

3-3 出貨文件 Shipping Documents: Attached please find the complete set of shipping documents…

3-4 提單 Air Waybill: Attached please find the AWB…

3-5 通關 Customs Clearance: The customs need clearance Instructions from the recipient…



Part 4 付款 Payment

4-1 付款條件 Terms of Payment: If you are sending the payment using…

4-2 付款方式 Payment method: We accept … as payment methods.

4-3 信用狀 Letter of Credit: We can accept Letter of Credit at sight…

4-4 催款 Payment Collection: Our records indicate the attached invoice is past due.

4-5 對帳單 Account Statement: I have attached a statement of your account.



Part 5 客服與客訴 Customer service and complaints

5-1 索取產品資料 Requesting Product Info: Ive attached the manual for your review.

5-2 索取樣品 Requesting Samples: Free samples are available upon request…

5-3 索取官方證明文件 Requesting Official Documents: An export license must be obtained…

5-4 到貨問題 Faulty on Arrival: If you find that your goods are faulty on arrival…

5-5 保固服務 Warranty: We shall repair the defective product covered by the warranty.

5-6 退貨政策 Return Policy: Products may be returned with our permission…

5-7 辦理退貨 Return Shipment: All returns must be authorized by an RMA Number.

5-8 退款 Refund: We recommend returning for refund…

5-9 罰款 Penalty: There will be a x % penalty per day for delivery delay.



Part 6 業務與行銷Sales and marketing

6-1 業務會議 Sales Meeting: Please see the tentative agenda for our conference…

6-2 安排會議 Arranging a Meeting: We’d like to schedule a conference call to discuss…

6-3 業績檢討 Sales Meeting: The revenue has risen by x %...

6-4 展覽 Exhibition: If you plan on attending the Annual Meeting…

6-5 參展準備 Exhibition Preparation: We’ll provide catalogs for you to distribute at… ?

6-6 促銷活動 Promotional Campaign: We’re offering a promotion to our distributors…



Part 7 教育訓練 Training

7-1 訓練課程 Training Courses: We recommend you join us for the sales training…

7-2 線上研討會 Webinar: Our product training webinar will be hosted on…

7-3 實體研討會Seminar: We will organize a seminar in the conference…



Part 8合作�代理關係 Cooperation and agency relationship

8-1 公司簡介 Company Profile: Our company was established in yyyy...

8-2 獨家代理 Exclusive Distribution: We authorize XXX as the exclusive distributor…

8-3 非獨家代理 Non-exclusive Distribution: Our policy is not to give exclusivity...

8-4 購併 Acquisition and Merger: XXX was acquired by XXX.

8-5 人事異動 Personnel Change: I just wanted to inform you that I’ll soon be leaving…

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　　這是我的第三本商用英文學習書，在第一本的作者序裡，我說到了「良心」這事兒（當然是吹噓我本人是個很有良心的人啊！哈！），而在第二本裡，我簡單說了一下我的青春情事，說了我在知識學習路上的幾個轉折點，請讀者用心做好當下的每一件事！那這一本的序言一定要來個更深沉、更有意義的議題啊∼∼好！就這麼辦！我們來好好說說「背單字」這件事！（什麼？這不是老掉牙的事嗎？這年頭不是強調不要背嗎？）好好好！為了不要引起反感，那我們改成來談……「記單字」！（還不是一樣？）哈！請好好聽我說，死「背」指的是一種手段、方法，而「記」可就是我們學習英文字彙的最終目標呢！要讓我們記得學到的英文字彙，方法的確很多，你可以不要死背硬背，但請你活學活用！在你每天工作中碰到的任何英文E-mail和文件，請用心用力看，裡頭的英文字一個都不要放過，多看幾次它的搭配詞與用法。而在學到了新的字，新的用法後，就請你想辦法現學現賣，寫E-mail也用、也給它說來用，找個時間也讓自己大聲唸出來，順道想個情境自己對話，造個句，甚至練習說篇小短文等等，為自己塑造一個英文學習的環境！

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　　在商用英文的領域中，專業的詞彙與用法我們一定要會要懂，而要看懂或是能用英文說明各種相關的狀況，也還有很多有關的字彙該學，那……從何開始呢？你可以找幾本有用心、有良心、有認真寫的商用英文學習書來好好跟著學（請你猜猜看我要推薦你哪幾本呢？請見這篇序言的第一句……對，我相信你瞭了！呵呵！）。書有了，那要怎麼學呢？請你要求自己從頭讀到尾，每一個單元好好記個幾句，讓你自己熟到用膝蓋講都講得出來！這樣的紮實功夫一直持續做下去，不久後你一定會突然發現怎麼自己英文聽得懂了，變好了呢！最後，在此祈願各位親愛的讀者，在這條漫漫英文學習路上，能夠一路保持著活蹦亂跳、興味盎然的好奇心，且能學習著並快樂著，能夠獲得不斷精進的成就感！共勉之！