Unit1 Accepting a Booking 接受訂房
Unit2 Reserving a Double Room 訂一間雙人房
Unit3 Booking a Single Room 訂一間單人房
Unit4 Reserving a Triple Room 訂一間三人房
Unit5 Booking a Suite 訂套房
Unit6 Booking Rooms 訂房間
Unit7 Filling in the Registration Card填寫住宿登記卡
Unit8 A Mistake in Reservations 訂房疏失
Unit9 The Bellboy Shows the Guest his Room行李員引領客人到房間
Unit10 Checking Out Late 延遲退房
Unit11 Something Is Not Working 東西不能用
Unit12 Checking In a Tour Group 旅遊團住宿登記
Unit13 A Babysitter 找保姆
Unit14 A Room Change 換房間
Unit15 Mail, Faxes and Telexes 信件、傳真和電報
Unit16 Key Cards 鑰匙卡
Unit17 Transportation 交通問題
Unit18 A Guest Move to the Top Floor搬到頂樓的住客
Unit19 Checking Out 退房
Unit20 Charging For Children 兒童住房計費
Unit21 Accepting Credit Cards 接受信用卡
Unit22 Exchanging Money 兌幣
Unit23 Electric Razors and Other Services電動刮鬍刀等服務項目
Unit24 The Lost and Found & Medical Problems失物招領與健康問題
Unit25 The Health Club and a Safe box健身俱樂部與保險箱
Unit26 Messages 留言
Unit27 A Business Meeting 商務會議
Unit28 The Banqueting Office and a Restaurant負責宴會的部門與餐廳
Unit29 Handling a Complaint 處理客怨
Unit30 Discounts 住房折扣
Unit31 Making Telephone Calls 打電話
Unit32 Getting Through 接通電話
Unit33 Giving Information 提供資訊
Unit34 A Problem With the Mini-Bar迷你吧出問題
Unit35 A Guest With Animals 帶寵物的住客
Unit36 Where are you 你在哪裡
Unit37 The Guest Pays His Bill 住客結帳
Unit38 A Reservation for a Restaurant 餐廳訂位
Unit39 A Dress From India 印度製的連身洋裝
Unit40 Guests With Problems對房間用品有問題的住客
Unit41 Complaints and Problems 抱怨與問題
Unit42 Completing Internships 完成實習
Unit43 The International Spelling Code 國際通用拼字代碼
Unit44 Tailoring 裁縫服務
Unit45 Cultural Event 文化活動
Unit46 Eating in the Hotel 在飯店內用餐
Unit47 Room Service 客房用餐
Unit48 A Good Meal 大餐
Unit49 A Package for Mr. Martin 馬汀先生的包裹
Unit50 Letters 信件
全書共分50個單元，精選從業人員與住客最常有發生互動的情境，從會話中學習，篇篇生動實用。從住客來電詢問訂房、房間介紹、訂房、住宿期間可能要求提供的服務，例如租車、東西壞了、兌幣、失物招領、撥接越洋電話、洗（燙）衣服務、飯店內用餐等、到付款、住客遷出，豐富的對話實例，幫助您填補「May I help you?」之後的空白。
本書內容結構
每個單元分為Dialogue實況對話、Practice Section飯店實務練功房、Words and Expressions 字彙片語補給站、Exercises成果驗收區四大部分。
